Knowledge Centre

Service Desk Staff Satisfaction – For Service Desk Analysts

POSTED: 03/08/15

Please take 5 minutes to complete our survey on the factors influencing Service Desk staff satisfaction. We are gathering information for a White Paper to be…

Service Desk Staff Retention Survey – for Service Desk Managers

POSTED: 31/07/15

Please take 5 minutes to complete our survey on the factors influencing Service Desk staff retention. We are gathering information for a White Paper to be…

Service Desk, Summer & Recruiting

POSTED: 02/07/15

Is the summer slow-down a self fulfilling prophecy or a hard fact? This is a hotly debated topic in the recruitment industry (honestly, we’re fun and…

Great new content in the latest edition of The Avocet Herald!

POSTED: 25/06/15

Read the latest edition of The Avocet Herald here ! Pick Of The Week:  ITIL’s 4 Ps need another P – Purpose. This article suggests that having a…

Read all about it! The Avocet Herald!

POSTED: 17/06/15

The latest installment of The Avocet Herald is here! We have great content from @greg_savage @zoe_cairns @robcarroll @hootsuite @CAREEREALISM and more. Our Pick Of The Week: Get more engagement on…

The Avocet Herald

POSTED: 04/06/15

The second edition of  our new weekly publication The Avocet Herald is out now! Follow the link below for snippets from the world of IT, recruitment,…

#SDI15 – A Newbie’s View of the SDI Conference

POSTED: 28/05/15

I will hold my hands up to this; I am not an IT person. I can learn all the jargon, buzzwords and acronyms (and comprehend them…

Why we’re bound for Brum

POSTED: 12/06/14

Next week I shall be packing a suitcase, including a posh frock and some sparkly earrings to wear whilst drinking fizz and heading to the dizzy…

Getting a poor service from your IT recruiters?

POSTED: 26/02/14

I guess that many of you reading this now are nodding – it’s a consistent gripe that IT recruiters don’t deliver. After sending through a few…

Why it’s vital to write a decent job spec

POSTED: 10/01/14

We recruiters are quick to admonish candidates for a poorly written CV and you will read countless articles outlining the Dos and Don’ts. There is no…